18+ · PLAYER PROTECTION

Responsible Gaming

At Royale Casino, gambling is a form of entertainment — not a way to make money or solve financial problems. This page explains the control tools we put in your hands: deposit and loss limits, session timers, self-exclusion and reality checks. It also covers our strict 18+ policy and points you to support resources if gambling ever stops feeling like fun. Our goal is simple: keep you in control of your play.

Why responsible gaming matters

For most players, gambling stays within the bounds of entertainment. For some, however, it can gradually turn into a problem: spending climbs higher than planned, the urge to chase losses grows, and gambling starts to affect family life, work and finances. Because these risks are real, we give you tools to recognise and manage the situation early.

The core principle of healthy play is straightforward: only stake money you can afford to lose, never treat gambling as a source of income, and never chase what you have already lost. If playing becomes a source of stress, irritation or something you feel the need to hide, that is a signal to take a break.

Control tools

Your account settings include a range of tools that let you set boundaries on your play. You can adjust them at any time; tightening a limit takes effect immediately, while loosening one applies only after a short cooling-off period.

💰

Deposit limit

Set a maximum daily, weekly or monthly deposit amount so you never fund your account beyond what you planned.

📉

Loss limit

Cap the maximum you can lose over a chosen period. Once the limit is reached, play is paused automatically.

⏱️

Session limit

Decide how long a single session can last. When your time is up, the system reminds you to stop.

🔔

Reality check

Receive a notification at set intervals showing how long you have played and your running result.

Self-exclusion

If you feel you need a longer break, the self-exclusion tool blocks access to your account for a period you choose — from a few days up to several months, or indefinitely. During the exclusion you will not be able to log in and you will stop receiving promotional messages. Our support team can help you set this up.

Note: Once self-exclusion is activated, it cannot be cancelled until the period you selected has ended. This is by design, to protect your decision.

A strict 18+ policy

Online gambling is intended only for people aged 18 or over. Registration and play by minors is strictly prohibited. We may request age and identity verification (KYC) when you open an account and before you withdraw; providing false information about your age will result in account closure.

Protect minors: If you share a device with children, install parental-control software (such as device-level restrictions and content filters) on gambling and payment apps, and keep your login details private.

Support resources

If you think gambling is harming you or someone close to you, do not hesitate to ask for help. The self-assessment questions below can help you understand where you stand:

Do you spend more money or time on gambling than you intended?
Do you keep playing to win back what you have lost?
Do you hide your gambling from family or friends?
Have you borrowed money or skipped essential expenses in order to play?

If you answered “yes” to several of these, professional support may help. International non-profit organisations dedicated to problem gambling — such as GamCare and BeGambleAware — offer free, confidential advice, live chat and information resources. You can also speak to your family doctor or a licensed counsellor for general psychological support. We do not publish specific phone numbers here, because services change over time; please check the most current contact details directly on each organisation’s official website.

Our support team can also help you set limits or arrange self-exclusion. See the contact page for our support channels, or read more about our company and commitments on the about page.

Frequently asked questions

How do I change my deposit limit?

You can adjust limits in the “Responsible gaming” section of your account. Lowering a limit takes effect immediately, while raising one applies only after a security cooling-off period.

Will I get bonus messages during self-exclusion?

No. While an exclusion is active, access to your account is blocked and all promotional notifications are stopped.

Are the help services free?

Most recognised problem-gambling helplines are free and confidential. We recommend confirming the terms directly on the organisation’s official website.

What can I do if someone close to me has a gambling problem?

Talk to them openly and without judgement, and consider reaching out to a professional advice service together. Our support team can also explain the account restriction options available.

Gambling should stay fun. If it ever stops feeling that way, take a break and ask for help. Back to home.