CONTACT & SUPPORT
Royale 1 Contact & Support
The Royale 1 support team is available around the clock, seven days a week. The fastest way to reach us is live chat; email and social media are available too. Below you will find all the contact channels, average response times, working hours (Baku time, UTC+4) and answers to frequently asked questions, including how to close an account.
18+ · For entertainment only · Responsible gaming
Support channels
Choose the channel that best fits your question. For urgent account and payment matters, live chat is the quickest.
Live chat (24/7)
The chat button in the bottom-right corner of the site. Message an operator directly, with an average reply of 1–3 minutes. The fastest channel.
For matters that need documents or a detailed explanation. You can attach copies of documents; a reply usually arrives within a few hours.
Social media
Official Telegram and other social accounts for news, promo campaigns and general questions.
Response times and working hours
Live chat and email support run without interruption. The times in the table below are averages; during peak moments (for example, major sporting events) replies may take a little longer. All hours are in Baku time (UTC+4).
| Channel | Hours (Baku, UTC+4) | Average response time |
|---|---|---|
| Live chat | 24/7 | 1–3 minutes |
| 24/7 (intake) | 2–12 hours | |
| Social media | 09:00–01:00 | 15–60 minutes |
Sample enquiry
To speed up a reply, it helps to include the following in your message. This is an illustrative example — the fields do not need to be filled in here:
- Topic: deposit / withdrawal / bonus / technical issue
- Account login: (NEVER write your password)
- Description: when and how it happened
- Transaction ID: when it relates to a payment
Frequently asked questions
What is the fastest contact channel?
Live chat. Click the button in the bottom-right corner of the site and an operator usually replies within 1–3 minutes. It is the best channel for urgent questions about deposits, withdrawals and account access.
How can I close my account?
To close an account, send an official request from your registered email or via live chat and state that you want account closure. After identity verification the account is closed; some data may be retained for a set period where the law requires it. Remember to withdraw any balance first. If you only want a break, look at the self-exclusion tools instead of full closure.
I forgot my password — what should I do?
Use the “Forgot password” link on the login page — a recovery link is sent to your registered email or number. If the problem persists, write to live chat.
Which languages does support cover?
The primary support languages are Azerbaijani and English; help in Russian is also possible. You can choose your language in live chat.
Where can I direct a complaint?
For an official complaint, use the email channel and describe the matter in detail. Details about the operator legal entity and license are on the About page. For responsible-gaming support, see this section.
Still have questions? Head back to the home page or reach us through live chat.
18+ · Responsible gaming